Introducing new technologies in communication could help the learner understand the process of distance learning and address the client’s needs. Web-based learning communicate to students through curriculum mapping, PowerPoint slides, handouts, articles, email and discussion boards, formative and summative assessments, links to useful internal and external websites (Billing, 2012). Access to online library with availability of databases and journals, notice boards and timetable are examples of internal and external communication resources. Many tools are used to support web-based distance education to communicate to student by chat rooms, desktop conferencing, synchronous tools, asynchronous tools, stream video, stream audio, Bulletin Board or forum, online discussion, and online testing (Wu, Pienaar, O'Brien, & Feng, 2013).
Studies show that support efforts ensure efficient coordination of course material by arranging physical resources, hiring technicians, site coordinators, proctors, and providing other services that are essential for success in distance education delivery program (Finkelman & Kenner, 2012). Support personnel must have specific time availability during certain hours with options for contacting student by telephone, live chat, or e-mail. Ongoing support is necessary to ensure that faculty can concentrate on course material while support personnel assist remote learners with technical problems. Faculty cannot be expected to coordinate these services but will refer student to technical support (Finkelman & Kenner, 2012). Ensuring availability of library and audiovisual resources by support staff is essential to successful course delivery.
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